FAQ & Legal for Teadora

Orders & Delivery

How do we ship our products?
-  By Air Mail [Currently we need to check with shipping due to covid period]

Rates for local postage?

- $3.50nett if less or more tea bags purchase (Local Standard Mailing)

- If opt for registered mailing, rate will be depending on weight & product purchase

- Please message or email us for enquiry

Any Refunds or Repost in Lost Mailed

-  NO! WE DOES NOT TAKE RESPONSIBLE AT ANY LOST MAILED

- Please provide us the correct full address

and contact number

Is there additional Charges for wrong mailing address given and need to repost?

- YES! We will collect $3.50nett to repost out your order

- Please provide us the correct full address and unit number & postcode

- Do Not Opt for local mailing if you need the tea urgently, email or message us to check with

courier service fees or meet up collection for time slot available (meet up location only at Hougang Ave 3)

How long does the postage mail reach to you?

- 3 to 4 days depending due to covid period (Local)

- 1-2 months depending due to covid period (Oversea)

Rates for shipping?
- Shipping rates are calculated based on quantity, size and weight of items purchased

- Drop us an email with your address, will check the rate include shipping tax to you

 

Methods of payment accepted?
- Currently we only accept Bank Transfer/PayNow/PayLah!, Visa, Masters and Paypal only

- For Payment via PayNow/PayLah! only for email us your confirm order list, we will text/whatsapp you

the payment number (Local only)

 

Do we ship overseas?
- We do ship worldwide, drop us a message or email to: hello@teadora.co

 

Local Courier Service

How long does the delivery take?
- 1 to 2 days depending

(To check with our driver schedule/slot)

What the rate of courier service?

- $8.00 - $12.00 per trip. (Depending on location distance)

 

Is it possible to change the delivery destination of the item I'm ordering?
- We are unable to change the shipping destination once confirmed

 

How do I know if my item has been shipped?
- We will inform you once purchased item has been shipped out

 

What happens if I notice that my personal details are incorrect after I have placed my order?
- Please contact us asap at hello@teadora.co to update your details

 

How do we pack our items?
- We wrap our goods with bubble wrap/thick paper before shipping out to overseas

 

 

Exchange and Refunds

 

Consumable 

If I do not like my purchase am I able to refund / exchange my purchase?
- We do not offer refunds or exchanges for goods once is sold.

Meet Up For Collection

WEEKDAYS AFTER 8PM

Postcode: 530020, Lift A

(For other timing, please check with us on our available schedule)

WEEKEND

Postcode: 530020, Lift A

(Please message or email us to check and confirm!)

Blacklisted Rules

Sorry if you are been black listed!

- We does not accept/entertain unreasonable, rude customer to our team

- We does not tolerate any threaten, abusing language from customer to meet their unreasonable enquiry 

- Please do not bargain on the price or force the team for Free gift or tea sample in a rude manner

THANK YOU FOR YOUR KIND UNDERSTANDING :)

FAQ
茶朵拉

CONTACT

 

Hello@teadora.co

FAQ / SHIPPING INFO

 

Singapore
Distributor of Karel Čapek Japan

MAILING LIST

© Teadora . 茶朵拉 2017